Skip to Main Content

EndNote referencing software: SUPPORT

Software that helps automate your referencing. In this guide find out about EndNote, download EndNote (UWA staff and students only) and complete our EndNote Learning Path

EndNote Support Options

Use the search box or browse our list of EndNote support topics covering the more common questions on the use of EndNote features.  

These are drawn from our EndNote Guide as well as covering some more advanced user features.  If you cannot find an answer to your question or issue here you are encouraged to search the extensive EndNote Knowledge Base managed by Clarivate - the producers of EndNote. 

EndNote Guide Support Topics

Go to Introduction to EndNote 

For help with 

  • Why use EndNote
  • Learn how to use EndNote


Go to Getting EndNote Help

For help with 

  • Installing EndNote Desktop software to my personal PC
  • Converting from prior versions and compatibility
  • Use EndNote on UWA Student PCs
  • Install EndNote on UWA Staff PCs



Go to Adding references to your EndNote Library for general guidelines and for 

See these important How To's:


For help with: 

  • Manually adding references
  • Importing references from PDFs
  • Importing within EndNote
  • Direct Export from Google Scholar

Take note of correction tips on each of these ways to add references. 


Go to Working with Referencing Styles

For help with: 

  • What a style is and which one to use?
  • Selecting a style within EndNote
  • Adding style files in EndNote
  • Checking reference style outputs

Go to EndNote and MS Word

For help with: 

  • EndNote and Word CWYW 
  • Selecting Reference Styles in Word
  • Inserting References in Word
  • Correcting References in Word

Go to Organise and Manage

For help with:

  • Organising your library references into groups
  • Adding notes and labels to your references
  • Adding full-text PDF's to your Library
  • Annotating PDFs within EndNote

Go to Sharing and Backup

For help with:

  • Backing up your EndNote Library 
  • Sharing and backing up with EndNote Online'
  • Working with your library across multiple devices
  • Sharing your MS Word + Endnote References
  • Sharing your desktop library 

Go to Advanced EndNote & MS Word

For help with: 

  • Creating an independent bibliography
  • Creating multiple bibliographies
  • Merging multiple MS Word document 
  • Creating a text-only supervisor copy

Go to Advanced EndNote Desktop and Online

For help with: 

  • Setup and use of EndNote online
  • EndNote online group sharing
  • EndNote Online & MS Word setup
  • Sync setup and troubleshooting

Go to Advanced EndNote & Mac OS

for help with: 

  • EndNote + Mac Desktop
  • EndNote + Ipads or Iphones
  • Issues Mac OS

Go to Advanced EndNote Styles

For help with: 

  • Downloading a style to UWA computers
  • Editing the output of styles in EndNote

Go to Advanced troubleshooting 

  • Recovering an EndNote Library
  • Strange codes appearing in MS Word
  • Moving EndNote Library off the cloud


Clarivate EndNote Support

Clarivate help with your use of EndNote: 

Clarivate,  the producers of EndNote, offer a range of training and support resources in addition to a Knowledge Base of frequently asked questions (FAQs).

UWA Librarians can assist with some basic setup and use questions, however if you are looking for more detailed or advanced instructions or trying to troubleshoot an issue we recommend the use of Clarivate resources. 

You would have already come across some of their resources throughout this UWA EndNote Guide. 

You can also contact Clarivate directly, just "Submit an inquiry" request from their knowledge base.   

Below are the links to these core areas of Clarivate EndNote support. 

Video Tutorials Access and search for video based tutorials on different aspects of EndNote.  Includes short visual captures of common functionality as well as longer recordings of class notes.  
Reference Guides A series of one page PDFs providing a quick visual overview of key functions across Windows and MacOS. 
Training Opportunities:  Clarivate offers self-guided learning courses and live training webinars on different aspects of using EndNote. 
EndNote Knowledge Base and Support Contact: 

Search for any question you may have about your use of EndNote including version 20 and prior versions of EndNote.   This page also offers the main contact points to gain direct support from Clarivate. 

Capture Clarivate Knowledge Base and Support platform



Contact us

Email your questions to our friendly library staff.


HDR Students

UWA Staff

More contact options are available on the Library Contact us page.


 Except for logos, Canva designs or where otherwise indicated, content in this guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International Licence.